Privacy Policy

This Privacy Policy explains how SovenLabs Private Limited ("SovenLabs", "we", "us", or "our") collects, uses, discloses, and protects information when you visit our website at https://sovenlabs.com, use our cloud applications (including KhaanPaan and upcoming products like StoreFront), or communicate with us.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register for an account on KhaanPaan or related services.
• Submit an operational inquiry or contact request via our contact forms.
• Join a product waitlist or subscribe to technical updates.
• Communicate with our technical support team.

This information may include your name, work email address, company name, phone number, and details regarding your operational workflows or software requirements.

2. Automatically Collected Information

When you navigate our website, minimal standard technical telemetry (such as browser type, referring URL, time of access, and general geographical region) may be processed by our edge hosting infrastructure (Cloudflare Pages) to deliver fast, secure web content and protect against distributed denial-of-service attacks.

3. How We Use Your Information

We use information strictly for legitimate business purposes, including:

• Providing, maintaining, and improving our software platforms.
• Responding to your specific customer inquiries or support tickets.
• Notifying waitlist participants of early access availability.
• Complying with applicable legal and statutory requirements.

We do not sell, rent, or trade your personal information to third-party data brokers or advertising networks.

4. Data Security

We implement industry-standard administrative, physical, and technical safeguards designed to protect personal and business data from unauthorized access, loss, or alteration. All communication with our servers is encrypted in transit using Transport Layer Security (TLS/HTTPS).

5. Data Retention & User Rights

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. You may request access to, correction of, or deletion of your personal records by contacting our privacy team.

6. Contact Regarding Privacy

If you have questions, feedback, or requests regarding this Privacy Policy, please contact us at:

Privacy Officer
SovenLabs Private Limited
Email: [email protected]
Registered Entity: SovenLabs Private Limited, Registered Office, India